Return Procedures

We at WhiteFrame are dedicated to assuring your complete happiness with your personalised items. Our return policy is intended to address issues with product quality, accuracy, and delivery. Please carefully read the following terms:

Quality assurance

We guarantee that we will ship your purchase only if the personalised product reaches our high standards. Before being dispatched to you, each item is thoroughly inspected for correctness and quality.

Resolution of Disputes

If you have any problems with your delivered order, such as incorrect printing, damage, or breakage, you can request a swift exchange for the identical item. If the desired product is not available, a full refund will be issued. All such requests must be submitted within two days after delivery by filling out the form provided at our website’s Product Returns page.

Verification of Personalization

Before placing an order, please double-check all customised information for accuracy, including names, messages, dates, and so on. If you have any questions about customisation, please contact us at whiteframesales@gmail.com for a timely answer. Because orders are instantly sent to production when they are submitted, cancellation requests cannot be granted.

Approval of Image and Message

WhiteFrame maintains the right to reject requests containing inappropriately posted photos, poor image quality, or misspelt words. In such circumstances, customers will be alerted.

Address the Matter of Responsibility

We will not be held liable for delivery difficulties caused by inaccurate or incomplete addresses. There will be no refunds for undelivered merchandise as a result of an erroneous or incomplete address.

Please contact us at whiteframesales@gmail.com if you have any more questions or reservations about our return policy.

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